Shipping methods

How Do Our Deliveries Work?

www.acasado galo.com sends your orders to any point in Portugal, directly to the customer’s home except PO boxes, within 48/72 hours, 2 or 3 working days, from Monday to Friday. For Europe, the estimated delivery time is 3 to 10 working days, depending on the country you are in.

CURRENTLY AND DUE TO PANDEMIA DELIVERY TIMES MAY NOT BE FULFILLED

Delivery times are estimated and there may be delays above the deadline presented by the company for reasons of force majeure. 

In the event of delivery delays, www.acasado galo.com will inform the customer as soon as it becomes aware. Our goal is to make your order arrive as soon as possible. The delivery period starts after confirmation of payment by Paypal, Multibanco (Lusopay) and after confirmation of the customer’s data or immediately after debiting our bank account.

www.acasado galo.com seeks the best partnerships with distribution companies to ensure that your order reaches its destination as quickly as possible, with due quality and care. Deliveries are not made on weekends. 
It is important for the customer to make sure that there will be someone at the address indicated to receive the order, in addition to ensuring that the address is complete and correct. We also advise you to provide us with a preferably mobile phone contact number.

In the event of a strike by the Post Office / similar service or any other occasional circumstances that may lead to delays in the delivery of products purchased from www.acasado galo.com, this will be exempt from blame for the delay in delivery.

How Are Wines Packaged For Our Customers?

For wines to arrive safely and with the highest possible quality, www.acasado galo.com has packaging specially adapted for the air and land transport of wine bottles. With these packages, the wines are properly protected.

What Is The Cost Of Shipping?

The freight cost is variable according to the total weight of the goods, distance, type of delivery, and will be added to the value of the goods purchased. The cost is calculated and communicated to the customer before confirming the purchase, which is his sole responsibility and is non-refundable.

What Should I Do If I Receive Damaged Packaging Or Bottles?

In the event that the shipping package is damaged, you should check its contents at the time of delivery , with the presence of the courier and if there is damaged content, you must immediately submit a complaint to the courier / carrier, contacting www.acasado galo.com later. In these cases it is a added value when complaints are accompanied by a photo. The non-claim made directly to the courier / carrier at the time of delivery, may result in the non-acceptance of subsequent claims and, consequently, the non-return of the value of the damaged goods or the replacement of the same.

Legal Taxes

www.acasado galo.com scrupulously complies with the Portuguese legislation in force. All products presented in our store include VAT at the legal rates of 6%, 13% and 23%. The value of VAT can be deducted for public or private companies with legal registration in a European Union country.

Outside the European Union, www.acasado galo.com does not commit itself to receipts delivered together with the goods related to taxes and / or customs costs. Unfortunately all orders can be taxed as this process is not managed by us and we cannot avoid it. However, when sending via Correios de Portugal (CTT) the possibility of the order being taxed is small.

If You Want To Return?

The client has a maximum period of 14 days, counting from the receipt of the good, to return, without payment of indemnity and without the need to indicate the reason, by sending a registered letter with acknowledgment of receipt to communicate this wish.

The price of the good will be refunded to the customer, within a maximum period of 30 days, after deducting the original shipping charge. Transport costs are the responsibility of the customer. Orders will not be received with freight CHARGED, and www.acasado galo.com does not refund shipping charges. The property must be returned in proper conditions of use (including the original packaging).

Compensation For Lack Of Product Or Late Deliveries:

Since on-line stores sell to a wide range of users, it is possible for simultaneous sales to take place without any merchandise in the www.acasado galo.com warehouse. If this happens, a new term will be communicated to the customer. In case the customer does not accept the new term, the customer will have the following options:

1. The order is canceled and all amounts charged will be fully compensated, the sale / purchase operation being canceled;

2. The customer can wait for the merchandise to be available for shipping later.

The indemnity will be made by reversal or credit with paypal or deposit in the buyer’s bank account, within 7 (seven) business days after the customer’s cancellation.

Cancellation Of Purchase By www.acasado galo.com

www.acasado galo.com may automatically cancel the purchase in the following situations: Impossibility of executing the debit corresponding to the purchase on the Credit Card, non-payment of the deposit or bank transfer within the deadline, non-consistency of the data filled in the purchase order or prices being registered wrong by electronic means.

Resending Orders

When an order is returned due to the customer’s responsibility and the customer wants to resend it, it is necessary to pay a reshipment fee equal to the one initially charged and with a minimum of € 7.50 for us to proceed with the reshipment. This fee must be paid by bank transfer and refers to the costs of returning and resending the order. If there is no payment at the end of 90 days, the order will be void and no refunds will be made of the amounts initially charged.


How Are Shipments Made To Europe?

Our shipments are made by Iberomail to the address that the customer provided us when making the purchase. Orders are registered and we send the tracking number after shipping.

How Can I Track My Order?

You can follow the entire route of your order (with the code provided by us when placing your order) on the following website:

www.iberomail.com

What Is The Deadline?

After shipping, the estimated period, depending on the destination country, is 6 to 8 days.

The term reported is an average, an estimate. Therefore, it can vary for reasons of logistics and force majeure. In case of delays in deliveries, a Casa do Galo will inform the user as soon as it becomes aware.

Shipping Costs?

The freight cost will be added to the value of the purchased merchandise and will be calculated and informed to the user before the purchase is confirmed. Its cost will depend on factors such as the total weight of the product, the distance and the type of delivery.

Taxes

www.acasadogalo.com scrupulously complies with the Portuguese legislation in force. All products presented in our store include VAT at the legal rates of 6%, 13% and 23%. The value of VAT can be deducted for public or private companies with legal registration in a European Union country.